• Packages damaged during transit

Customers should contact our Customer service within 7 days upon receipt of goods for situation.

Special Notes:

The outer packing is broken or out of shape

- Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
- Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
- After verifying all the required information, our customer service team will initiate the refund or arrange a replacement as soon as the returned item is received at our warehouse. The outer packing is in a good shape while the item is not working.

  •  Missing item(s), wrong item(s) or incorrect package sent

Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our Customer service with the information below:

  1. Email us with your order number and the product code (SKU number).
  2.  Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.
  • 7-14 Days Disliked item

If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.

  • Returns During Transit

You are responsible for the return shipping costs.

  • Non-Returnable Items
  1. Custom-made products
  2. To protect the health and safety of others, intimate items such as bedding and clothing cannot be returned or exchanged.
  •  Returns and Compensation Process

For any after-sales issues, please contact Customer service directly and they will offer you a solution according to your case.

Please check each processing time upon receiving your returned item.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.