1. Our Commitment to You

We take the protection of your personal data very seriously and will process your personal data fairly, lawfully, and transparently. This Privacy Policy describes the personal data we collect about you and how we use it.

We will only collect and use your personal data for the following purposes:

1.1 To fulfill your orders

1.2 To provide you with a better shopping experience

1.3 To improve our services

1.4 To comply with our legal obligations

3. Personal Information We Collect

When you visit our website, complete registrations, place orders, or request notifications, we collect and store information for legitimate purposes, including but not limited to:

3.1 Email addresses, including those provided through authorized third parties.

3.2 Shipping and billing address(es), including name, address line, and phone number.

3.3 Specific information for payment verification and customs inquiries.

3.4 Technical data, including IP address, date and time, browser and operating system, requested URLs, etc.

3.5 Profile details and other data you add, with your explicit consent.

We also protect all personal information collected from you offline, such as by phone. If we contact you by phone to process an order or payment, we will only ask for the personal information necessary to complete the order or resolve your issue. When we need to store information related to an order, we enter it into our database using SSL encryption.

Although our website is designed for a general audience, we do not knowingly collect any data from children and do not sell products to children who are not permitted to use or submit data.

4. How We Collect Your Data

We may collect your personal data through the following means:

4.1 Direct Interaction – You may provide us with your identity, contact, financial, transaction, profile, and marketing and communications data by filling out forms, entering information online, or contacting us via mail, phone, email, or telephone. This includes personal data you provide when you:

4.1.1 Create an account or purchase products on our website;

4.1.2 Subscribe to our newsletters, discussion boards, social media sites, or create a wish list;

4.1.3 Complete voluntary market research surveys;

4.1.4 Contact us via phone, email, social media, or messaging services to inquire or report issues;

4.1.5 Log in to our website using social media credentials.

4.2 Indirect Interactions – When you interact with our website, we may automatically collect technical data using cookies, server logs, and similar technologies. See details about cookies.

4.3 Third Parties – We may receive personal data about you from various third parties, including:

4.3.1 Affiliated third parties, including analytics providers such as Google;

4.3.2 Affiliate networks through which you access our website;

4.3.3 Social media platforms when you log in to our website using such platforms;

5. How We Use Your Data

We collect and process your personal data only where we have a legal basis to do so. As the data controller, the legal basis for collecting and using your personal data will depend on the manner and purpose of collection.

5.1 We may do so with your consent, or

5.2 We need your personal data to perform a contract with you. For example, processing your payment, fulfilling your order, or providing order-related customer support, or

5.3 Processing is in our legitimate interests and is not overridden by your rights, or

5.4 We have a legal obligation to collect or disclose personal data from you.

Your personal data will be used by us to support various activities. These activities are listed in the table below, along with the types of data used and the legal basis we rely on when processing such data, including our legitimate interests where applicable. Please note that depending on the specific activity involved, we may process your personal data based on multiple legal grounds. If you need to know the specific legal basis we rely on to process your personal data based on multiple grounds listed in the table below, please contact us.

5.5 Creating an account and registering you as a new customer (directly or via social media).

5.6 Processing and delivering your orders, including: recording your order details; informing you of order status; processing payments and refunds, collecting outstanding amounts; and assisting with fraud prevention and detection.

5.7 Managing our relationship with you, including: providing you with any information, products, or services you request from us; notifying you of changes to our services, terms and conditions, or privacy policy; inviting you to leave reviews or participate in surveys.

5.8 Enabling your participation in contests, events, surveys, or earning rewards through shopping with us.

5.9 To manage, protect, and improve our business and our website/application, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting, and data hosting; setting default options for you, such as language and currency.

5.10 To provide you with relevant website content, online advertisements, and information, and to measure the effectiveness of the advertisements provided.

5.11 To use data analytics: improve our website, products, services, marketing, customer relationships, and experience; and for market research, statistical, and survey purposes.

5.12 To recommend products, service discounts, promotions, reward programs, and offers that may interest you, including sending such information via email, mail, or text message, subscribing you to our newsletters, responding to surveys, or providing occasional news and updates when you visit our website.

5.13 To notify or remind you via email of any unfinished tasks completed through our website, such as unfinished orders or abandoned shopping carts.

We will only use your personal data for the purpose for which we collected it, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that permits us to do so. Where required or permitted by law, we may process personal data without seeking your consent, subject to the rules above.

We will retain your personal data for the minimum period necessary to fulfill the purpose for which it was provided and to meet our legal obligations. Further details regarding our data retention periods are available upon request.

6. About Cookies

We use “cookies” to store specific information about you and track your visits to this website, whether accessed via computer or mobile device. It is quite common for websites to use cookies to enhance recognition of their visitors.

A “cookie” is a small amount of data sent to your browser and stored on your computer or mobile device’s hard drive. Unless you disable or delete cookies, each time you visit our website using the same browser or mobile device, our web server will be notified of your visit, allowing us to understand your visit and usage patterns. These cookies enable us to remember your information so you don’t have to re-enter it each time you use our website.

Additionally, we use Cookies to manage our website’s security, collect user usage information; study access patterns and deliver interest-based advertising; assist our partners in tracking user visits to websites and processing orders; and track the progress and participation in promotional campaigns.

To achieve these additional purposes, you can determine whether and how to accept Cookies based on the privacy settings of the browser or mobile device you use to access the website. If you adjust your privacy settings in your browser, your mobile device will continue to collect data unless you adjust your mobile device’s privacy settings, and vice versa.

Certain website features rely on cookies. Please note that if you choose to block cookies, you may be unable to log in or use these features, and preferences that depend on cookies may be lost.

Our website may contain links to our partner networks, advertisers, and affiliate websites, or to social media platforms. If you click through to these sites, please note that they have their own privacy policies, and we assume no responsibility or liability for these policies. Review these policies before submitting any personal data to their websites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For any material changes, we will post an update on our website or app or notify you via email.